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Sanas is a pioneering AI company that provides real-time accent translation technology to transform communication by giving multilingual speakers choice in how they communicate while preserving their natural voice.

What is Sanas

Founded in 2020 in Silicon Valley, Sanas is the world's first real-time speech understanding platform that uses AI to bridge communication gaps across different accents and backgrounds. The company was created after its founders witnessed accent bias against friends, inspiring them to develop technology that ensures every voice can be heard and understood. Led by CEO Maxim Serebryakov, CTO Shawn Zhang, and COO Sharath Keshava Narayana, Sanas has secured $32 million in Series A funding and partnered with major enterprises and contact centers worldwide.

Key Features of Sanas

Sanas is a real-time speech understanding platform that uses AI technology to translate accents while preserving natural voice qualities. The platform offers accent translation and noise cancellation capabilities, operating with low latency (~200ms) and local deployment for security. It integrates seamlessly with existing systems, provides data-driven insights through a dashboard, and helps improve communication clarity without compromising the speaker's natural voice characteristics. Real-time Accent Translation: Uses speech-to-speech AI processing to translate accents in real-time while maintaining the speaker's natural tone and emphasis Noise Cancellation: Intelligent technology that filters out background noise while focusing on the speaker's voice for crystal-clear communication Secure Local Deployment: Operates locally without cloud dependency, ensuring data privacy and security while meeting SOC and ISO standards Analytics Dashboard: Provides detailed insights into agent performance and key metrics to optimize operations and track improvements

Use Cases

Contact Centers: Improves customer service quality by enhancing communication between international agents and customers, leading to better CSAT scores and reduced AHT Global Business Communications: Facilitates clearer communication between multinational teams and stakeholders across different regions and accents Hospitality Industry: Enables hotel staff and customer service representatives to communicate more effectively with guests from diverse backgrounds

Pros

Quick integration with existing systems Low latency performance (200ms) Preserves speaker's natural voice characteristics Strong security with local deployment

Cons

Requires hardware setup and configuration May need consistent internet connection for optimal performance

How to Use Sanas

Request a Demo: Visit sanas.ai website and click on 'Request a Live Demo' button to get started with the service Sign Up/Sign In: Create an account through the portal2.sanas.ai or sign in if you already have credentials Install the Software: Download and install Sanas software locally on your device (the software runs locally without cloud processing for security) Configure Audio Settings: Set up your microphone and audio settings to work with Sanas' accent translation technology Select Desired Accent: Choose from available accent options (including American, Spanish, British, Indian, Filipino and Australian accents) Enable Translation: Toggle the Sanas translation on/off with one click during calls or conversations Monitor Performance: Use the dashboard to track metrics and analyze communication effectiveness if you're using it in a business setting Adjust Settings: Fine-tune voice and accent settings as needed for optimal performance and clarity

Sanas FAQs

1.What is Sanas?

Sanas is an AI-powered platform that provides real-time accent translation and noise cancellation technology, primarily for contact centers and customer service operations. Their technology translates accents while preserving natural voice qualities to improve communication between agents and customers.

2.Where is Sanas headquartered?

Sanas is headquartered in Mountain View, California, United States.

3.What are the main benefits of using Sanas?

The main benefits include improved CSAT and AHT scores, reduced agent hiring and training costs, enhanced agent confidence, real-time accent translation, noise cancellation, and better communication between agents and customers regardless of accent or background.

4.How much funding has Sanas raised?

Sanas has raised $52.2M in total funding, with their last funding round (Venture - Series Unknown) closing on March 23, 2023.

5.Who are some of Sanas's major clients?

Sanas's major enterprise clients include Wyndham Hotels & Resorts, Teleperformance, Alorica, Everise, and other major contact centers and enterprises.

6.Who are Sanas's competitors?

Sanas's competitors include WellSaid Labs, Brandlive, and LOVO.

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